Last Updated: July 2026
Introduction
M.A.T Building Services (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy laws.
Who We Are
M.A.T Building Services
5 Waverley Avenue, Kiveton Park, Sheffield, England, S26 6RH
info@matbuildingservices.co.uk
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
What Information We Collect
We may collect and process the following information:
Information You Provide
When you contact us through our website, by telephone, email or social media, we may collect:
- Name
- Email address
- Telephone number
- Property address
- Project information
- Any other information you choose to provide
Website Usage Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on pages
- Referral source
- Website interaction data
This information helps us improve our website and services.
How We Use Your Information
We may use your information to:
- Respond to enquiries
- Provide quotations
- Deliver our services
- Communicate regarding ongoing projects
- Manage customer relationships
- Improve our website and services
- Meet legal and regulatory obligations
- Protect our business against fraud or misuse
We only use your personal information where we have a lawful basis to do so.
Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Legitimate Interests
To respond to enquiries, manage customer relationships and improve our services.
Contract
Where processing is necessary to provide a quotation, undertake work, or fulfil a contract with you.
Legal Obligation
Where we are required to process information to comply with legal, regulatory, accounting or taxation requirements.
Consent
Where you have provided consent, such as accepting certain website cookies.
How Long We Keep Information
We only retain personal information for as long as necessary to fulfil the purposes for which it was collected.
Retention periods may vary depending on:
- The nature of the enquiry or project
- Legal requirements
- Tax and accounting obligations
- Potential contractual disputes
When information is no longer required, it will be securely deleted or anonymised.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties where necessary, including:
- Professional advisers
- IT and website providers
- Accountants and legal advisers
- Suppliers and subcontractors involved in delivering your project
- Government authorities where required by law
All third parties are required to protect your information and process it lawfully.
Website Analytics
We may use website analytics services such as Google Analytics to understand how visitors use our website.
These services may collect information such as:
- Pages viewed
- Time spent on the website
- Device and browser information
- General geographic location
Where required, analytics cookies will only be activated with your consent.
Cookies
Our website uses cookies to improve user experience and website functionality.
Cookies may be used for:
- Essential website functions
- Performance monitoring
- Analytics
- User preferences
You can manage your cookie preferences through our cookie banner and your browser settings.
For more information, please refer to our Cookie Policy.
Data Security
We take appropriate technical and organisational measures to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
While we take reasonable steps to protect information, no method of internet transmission can be guaranteed as completely secure.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request transfer of your information
- Withdraw consent where consent has been provided
To exercise any of these rights, please contact us using the details above.
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Information Commissioner’s Office (ICO)
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page and take effect immediately upon publication.